Glyndale Sands Unit 601
Colins Street, Uvongo, KZN, South Africa
Terms & Conditions
1. Your booking
All offers and bookings are subject to availability. The party leader must be at least 18 years of age at the time of booking. Your booking is made as a consumer and you agree that the Owner will not be liable for any expenses, costs, losses, claims or other sums of any description which relate to any business, howsoever suffered or incurred by you.
A booking is only valid once written confirmation has been received by the Owner. It is your responsibility to check the accuracy of the booking details in the confirmation and advise the Owner of any discrepancies within 72 hours of receipt. Please note that we will provide you with your written confirmation, as agreed with you, either by post, by fax, electronically or by e-mail. All references to "your written confirmation" means confirmations provided by post, by fax, electronically or by e-mail, as applicable. It is your responsibility to check your e-mails regularly.
2. Paying for your booking
In order to secure your booking, you will need to pay the Owner a non-refundable deposit of 50% of the total holiday cost by electronic transfer, bank transfer or by sending a bank guaranteed cheque to the Owner. On receipt of the deposit, and provided that the booking can be confirmed, the Owner will send your written confirmation to you as soon as reasonably possible showing your booking details and the balance of your total holiday cost which must be received by the Owner 4 days before your arrival date at the property.
3. Cancellations or changes to your booking by the Owner
The Owner does not expect to have to make any changes to your booking, but occasionally problems occur and bookings have to be changed or cancelled. If this does happen, the Owner will contact the party leader as soon as is reasonably practical, explain what has happened and inform you of the cancellation or change. You will receive a full refund in this case.
4. Circumstances beyond the control of the Owner(force majeure)
Except where otherwise expressly stated in these Conditions, the Owner a shall not be liable, jointly or individually, for any changes, cancellations, effect on your holiday, loss or damage suffered by you or for any failure by the Owner to perform or properly perform any of their respective obligations to you which is due to any event(s) or circumstance(s) beyond the reasonable control of the Owner (referred to as "force majeure" in these Conditions). By way of example, and without limitation, force majeure includes fire, flood, exceptional weather conditions, epidemics, destruction or damage of the property by any cause (other than through wilful acts or gross negligence of the Owner) and all similar situations. In appropriate cases (for example where your booking has to be cancelled before departure) the Owner will, however, refund to you all monies paid by you for your booking. No compensation, expenses, costs or other sums of any description will be payable to you in such circumstances by the Owner. The Owner shall have no liability for any death or personal injury unless this results from the gross negligence of the Owner, as the case may be, or any employee of the Owner (providing they were at the time acting in the course of their employment).
5. If you change or cancel your booking
Regardless of your reasons for cancelling your booking, a cancellation charge will be payable. The cancellation charge is based on the number of days before your arrival date at the property that the Owner receives notification of your cancellation, as shown in the table below.
Number of days before arrival date that notification of cancellation is received Cancellation Charge
More than 56 days full deposit
29-56 days 50% of cost or full deposit whichever is the greater
15-28 days 75% of cost
1-14 days 90% of cost
On arrival date or later total cost
If any payment due in relation to your booking is not paid by the due date thereof, the Owner is entitled to assume that you wish to cancel your booking. In this case, the Owner will be entitled to keep all deposits paid at that date.
6. Occupation of the property
You may arrive at the property any time on the start date of your holiday rental and you must leave by 10 a.m. on the last day.
7. Liability
You and all members of your holiday rental party agree both to keep the property clean and tidy and to leave the property in a similar condition as you found it upon your arrival. You and all members of your holiday rental party further agree not to use the property for any commercial purpose, including without limitation assigning or subletting it or otherwise allowing anyone to occupy it who has not previously been accepted by the Owner. You are responsible to the Owner for the actual costs of any breakage or damage in or to the property - along with any additional costs that may result - which are directly or indirectly caused by you and/or any members of your holiday rental party, whether wilfully or negligently, and the Owner can require payment from you to cover any such costs.